Effective Date: Februrary 20th, 2025
SkyReserve, Inc. (“SkyReserve,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect information across our website and services. This Policy applies to all users, including those located in the United States, the European Economic Area (EEA), and California.
Company Information:
SkyReserve, Inc.
11 West 42nd Street, Floor 31
New York, New York
Email: legal@skyreserve.com
Information We Collect
We collect information in the following ways:
- Information You Provide
This includes information you enter when creating an account, making a booking, or communicating with us. Examples include:
• Name, contact details, and account login information
• Payment information and billing address
• Travel preferences and passenger information
• Identification numbers where required for travel - Information Collected Automatically
When you use our site, certain data is collected through cookies, log files, and analytics tools. Examples include:
• Device and browser information
• IP address and location (approximate)
• Pages viewed, referring links, and usage patterns - Information from Partners and Travel Providers
To fulfill bookings, we may receive or share passenger details with airlines, charter operators, brokers, hotels, and logistics partners.
How We Use Information
We use personal information to:
• Process and manage travel bookings
• Communicate booking confirmations, updates, and support messages
• Provide account access and customer service
• Improve website functionality and service performance
• Conduct fraud prevention and security monitoring
• Send marketing communications where permitted by law
• Comply with legal, regulatory, and operational obligations
We do not sell personal data.
Legal Basis for Processing (GDPR – EEA Residents)
We process personal data under the following legal bases:
• Contract: To fulfill travel bookings and account services
• Legitimate Interest: To maintain service reliability, security, and improvements
• Consent: For marketing activities and cookies where required
• Legal Obligation: To meet regulatory, safety, and tax requirements
Your Rights
California Residents (CCPA/CPRA):
You have the right to request:
• The categories and specific pieces of personal information we hold
• Correction or deletion of personal information
• That we do not “sell” or “share” your data
Requests can be submitted to privacy@skyreserve.com.
European Union / EEA Residents (GDPR):
You have the right to:
• Access your personal data
• Correct inaccurate data
• Request deletion (“right to be forgotten”)
• Restrict or object to processing
• Data portability
• Withdraw consent at any time
Requests can be submitted to privacy@skyreserve.com.
We respond to all verifiable requests within the timelines required by law.
Data Sharing
We share personal information only where necessary to provide services or as required by law. Recipients may include:
• Airline, charter, hotel, freight, and travel service providers
• Payment processors and financial institutions
• Technology platforms and analytics service providers
• Regulatory, customs, airport, and security authorities
We do not share personal information with third parties for their own marketing purposes.
International Transfers
If you are located outside the United States, your information may be transferred, stored, and processed in the United States. We use contractual safeguards and industry-standard compliance mechanisms (including Standard Contractual Clauses) to protect international transfers under GDPR.
Data Retention
We retain personal information for as long as necessary to:
• Fulfill travel bookings and operational needs
• Meet audit, legal, regulatory, and tax requirements
• Resolve disputes and enforce agreements
When information is no longer required, it is securely deleted or anonymized.
Security
We use administrative, technical, and physical safeguards to protect personal information. No system is completely secure, but we work continuously to maintain and improve security practices.
Children’s Data
Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If we learn that information has been collected, we will delete it.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices, regulatory requirements, or service updates. The Effective Date will be updated accordingly. Continued use of the Site after changes are posted constitutes acceptance of the updated Policy.
Contact
To ask questions, exercise your rights, or raise privacy concerns:
Email: legal@skyreserve.com
Postal Mail: SkyReserve, Inc., 11 West 42nd Street, Floor 31, New York, New York